Utilizing BI And Data Warehouse To Identify And Determine The Patients
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Utilizing BI And Data Warehouse To Identify And Determine The Patients

Michael Elley, CIO & VP-Support Services, Cox Medical Center
Michael Elley, CIO & VP-Support Services, Cox Medical Center

Michael Elley, CIO & VP-Support Services, Cox Medical Center

Challenges in technology to meet enterprise needs in 2013 and expectations

With the pervasive integration of mobile technology in our daily lives, I see that as the next big hurdle that healthcare needs to clear. So many individuals have smartphones and tablets, that their utilization has become the norm in people’s daily routine. Communication is done out in the open via Facebook or Twitter. Mobile technology, apps, and instant data are where we are headed.

The areas in business environment where solutions do not yet exist or not up to the mark, and which if existed, would've made job easier

I think most vendors have done a great job of developing systems to meet the automation needs of healthcare. Where we still struggle is developing tools to enhance the clinicians’ workflow. The systems we have in place need to make the user experience quicker and easier. With biomedical integration, scanning, and natural process language technology we are getting there, but we still have a ways to go.

Manner in which data is used to head off problems and complications before they happen

We have several initiatives underway. One, we are using cloud-based technology to route patients who come to our ER. We would much rather treat our patients with multiple comorbidities in a clinic setting rather than them utilize the ER (at a higher cost). We are also utilizing BI and our data warehouse to identify and determine if patients that are currently in our hospital have a higher chance of readmission due to their diagnosis, clinical data, and clinical indicators.

Thoughts on how IT strategic planning supports organization-wide efforts to improve quality, cut costs and improve efficiency in the Healthcare sector

IT strategic planning should not be focused on technology. In my opinion, the plan should not reference specific vendors; rather it should be built around enhancing safety, workflows, and revenue. IT is still an enabler of the business. It’s not about IT, it’s about healthcare and improving the lives of those we serve. Thus, our strategic plans should match the mission and vision of the organization and be geared to optimal clinical outcomes and responsible financial operations.

Technology trends impacting enterprise business Environment

I think healthcare organizations will move more and more into the cloud. As we become more comfortable with the security, reliability, and privacy of the cloud, more organizations will realize the financial benefit of utilizing cloud resources for multiple different uses. Cloud-based technology is here to stay for a long time. Mobile technology is a game-changer. Patients will be able to interact with their providers easily.

My roles and responsibilities as a CIO

If you think about it, CIOs are probably the only C-level, who has an in-depth operational overview and understanding of the entire organization. There isn’t a place in which IT is not pervasive and CIOs must have a solid understanding into all the business–line operations.

Lessons learned and advice for fellow CIOs

It is still about the people. With all the technology that is at our fingertips today, that doesn’t hold a candle to being able to form relationships with your colleagues, team, clinicians, and staff. That is still the best way to advance and improve the organization. You have to build trust, form relationships, and inspire innovation.

CIOReview Client's: FlagshipProfitectPCMI


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